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Resolution stands by its products and offers extensive support, both within
the product and externally by way of email and telephone support.
Online Documentation
Resolution is pleased to be able to offer extensive online documentation to
provide our clients with a substantial library of information on ResolutionPro
and derivative pricing. Documentation is available in a framed
and non framed versions.
Contact Us
Clients can contact Resolution for support via any of the following methods:
For full contact details visit our contact page.
Maintenance Plan
Included in the purchase price of ResolutionPro is the maintenance plan for
the first year. This entitles the customer to;
- Up to 5 free support events per year
- Free software upgrades
within the first year
- After the first year the maintenance plan is available at a cost of USD
$700/yr
Installation issues
For problems related to installation of the ResolutionPro software, we offer
free support to all users subject to the following criteria:
- user can no longer access features that were working prior to an upgrade
- user cannot run the setup program
- the problem relates to the software registration process
- hardware and software must comply with the system requirements for the
software
- the problem is not related to a lack of standard computer literacy
Any other problems arising due to errors in the software will also be covered
by free support
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