Resolution stands by its products and offers extensive support, both within the product and externally by way of e-mail and telephone support.
Online Documentation
Resolution is pleased to be able to offer extensive online documentation to provide our clients with a substantial library of information on ResolutionPro and derivative pricing. Please visit http://help.derivativepricing.com
Contact Us
Clients can contact Resolution for support via any of the following methods:
For full contact details visit our contact page.
Maintenance Plan
Included in the purchase price of ResolutionPro is the maintenance plan for the first year. This entitles the customer to;
- Unlimited support events per year
- Free software upgrades within the first year
- After the first year the maintenance plan is available at a cost of 20% of current licence fees
Installation issues
For problems related to installation of the ResolutionPro software, we offer free support to all users subject to the following criteria:
- user can no longer access features that were working prior to an upgrade
- user cannot run the setup program
- the problem relates to the software registration process
- hardware and software must comply with the system requirements for the software
- the problem is not related to a lack of standard computer literacy
Any other problems arising due to errors in the software will also be covered by free support.