Resolution stands by its products and offers extensive support, both within the product and externally by way of e-mail and telephone support.

Online Documentation

Resolution is pleased to be able to offer extensive online documentation to provide our clients with a substantial library of information on ResolutionPro and derivative pricing. Please visit http://help.derivativepricing.com

Contact Us

Clients can contact Resolution for support via any of the following methods:

For full contact details visit our contact page.

Maintenance Plan

Included in the purchase price of ResolutionPro is the maintenance plan for the first year. This entitles the customer to;

• Unlimited support events per year
• Free software upgrades within the first year
• After the first year the maintenance plan is available at a cost of 20% of current licence fees

Installation issues

For problems related to installation of the ResolutionPro software, we offer free support to all users subject to the following criteria:

• user can no longer access features that were working prior to an upgrade
• user cannot run the setup program
• the problem relates to the software registration process
• hardware and software must comply with the system requirements for the software
• the problem is not related to a lack of standard computer literacy

Any other problems arising due to errors in the software will also be covered by free support.